Refund policy

30-Day Return Window

You have 30 calendar days from the date you receive your item to request a return. After 30 days, we cannot offer a refund or exchange.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

•The item must be unused and in the same condition that you received it.

•The item must be in its original packaging.

•You must provide a receipt or proof of purchase (order confirmation email or order number).

•Items returned due to manufacturing defects or quality issues are eligible for a full refund, including return shipping.

Items Not Eligible for Return

The following items are not eligible for return or refund:

•Gift cards.

•Final sale or clearance items (clearly marked as “final sale” at the time of purchase).

•Beauty products that have been used, opened, damaged, or are unsuitable for return due to hygiene reasons.

Free Returns

We offer free returns on all eligible items. No restocking fees will be deducted from your refund. Return shipping labels will be provided by us at no cost to you. To request a return and obtain a prepaid return shipping label, please contact us at info@rarabeauty.it.com.

How to Initiate a Return

1.Contact our customer service team at info@rarabeauty.it.com with your order number and the item(s) you wish to return.

2.You will receive a Return Merchandise Authorization (RMA) number and a prepaid return shipping label within 1-2 business days.

3.Pack the item securely in its original packaging, include your proof of purchase, and affix the return label.

4.Drop off the package at any authorized carrier drop-off location indicated on the label.

Return Address

Once you receive your prepaid return label, please ship your return to the address indicated on the label. Our designated returns processing location is:

RaraBeauty

255 Brehm Ln

Cibolo, TX 78108

United States

Refund Processing Time

Once we receive and inspect your returned item, we will process your refund within 1-2 business days. Refunds will be issued to your original payment method (credit card, debit card, or PayPal account). Please note that depending on your financial institution, it may take an additional 7-10 business days for the refund to appear in your account.

Partial Refunds

Partial refunds may be granted in the following situations:

•Items returned in used or damaged condition (where the damage was not due to a manufacturing defect).

•Items missing parts or original packaging.

•Items returned after the 30-day window (at our discretion).

In such cases, we will notify you via email with the proposed refund amount before processing.

Exchanges

We do not currently offer direct exchanges. If you need a different size, color, or style, please return your original item for a full refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at info@rarabeauty.it.com. Include your order number and clear photos of the damage or defect. We will arrange for a free return and a full refund, or a replacement if available.